Terms and Conditions – Donbet
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you, the user, and Donbet. By accessing or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by all provisions set out below. If you do not agree with any of these terms, you must not use our services.
Donbet operates under the Curaçao gaming licence 8048/JAZ. We are committed to providing a transparent and fair gaming environment for all users. Our operations are subject to applicable regulatory frameworks, and we comply with all relevant requirements pertaining to the provision of online gambling services.
We may update these terms from time to time. When changes are made, we will notify registered users through appropriate channels. Continued use of our platform following any amendments constitutes your acceptance of the revised terms.
2. Account Opening and Eligibility
To register an account with us, you must be at least 18 years of age. This is a strict requirement. We do not permit underage gambling under any circumstances, and we reserve the right to verify your age at any point during your use of our services.
Each individual is permitted to hold only one account. Duplicate accounts will be closed and any funds or winnings associated with them may be voided. You must provide accurate, complete, and current personal information during the registration process, and you are responsible for keeping this information up to date.
Residents of certain jurisdictions may be restricted from opening an account. It is your sole responsibility to determine whether participating in online gambling is lawful in your jurisdiction. We do not provide legal advice on this matter.
3. KYC and Identity Verification
Account verification exists to protect both you and us. We are legally required to verify the identity of our users as part of our regulatory obligations. This process is commonly known as Know Your Customer, or KYC.
You may be asked to provide documentation such as a valid government-issued photo ID, proof of address dated within the last three months, and proof of your chosen payment method. We may request additional documentation at our discretion, and we reserve the right to suspend account activity until verification is satisfactorily completed. Failure to provide requested documents within a reasonable timeframe may result in account restrictions or closure.
All documents submitted are handled securely and in accordance with applicable data protection legislation.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. You must keep your username and password confidential at all times and must not share them with any third party.
We strongly recommend using a unique, complex password that you do not use for any other online service. Enable any additional security features we make available, such as two-factor authentication. If you suspect that your account has been compromised, contact our support team immediately.
We are not liable for any losses that arise from unauthorised use of your account where such use results from your failure to safeguard your login credentials.
5. Deposits and Account Funding
When you deposit funds into your Donbet account, you must use a payment method registered in your own name. We do not accept third-party payments. All deposits are processed in the currencies supported by our platform.
Minimum and maximum deposit limits apply and may vary depending on the payment method selected. We reserve the right to refuse or reverse deposits where we have reason to believe the funds originate from unlawful activity, or where the transaction does not comply with our internal policies. Processing times depend on the payment provider, and while we aim to credit accounts promptly, some methods may involve delays beyond our control.
We do not charge deposit fees unless stated otherwise at the point of transaction.
6. Withdrawal Procedures and Verification
All withdrawal requests are subject to identity verification. If your account has not yet been fully verified, we will require you to complete the KYC process before any withdrawal can be processed.
Withdrawal requests are reviewed and processed in the order they are received. Processing times vary by payment method and may take several business days. We aim to handle all requests efficiently, but reserve the right to carry out additional security checks where necessary. This may include source-of-funds verification.
Withdrawals must be made using the same payment method used for depositing, where technically feasible. We reserve the right to set minimum and maximum withdrawal limits, and these may be adjusted based on your account status, verification level, or the specific payment method in use.
7. Bonus Rules and Wagering Requirements
From time to time, we may offer promotional bonuses, free spins, or other incentives. Each promotion comes with its own specific terms, which will be clearly communicated at the time the offer is made available.
Wagering requirements must be fulfilled before any bonus-related winnings can be withdrawn. The contribution of different game types towards wagering requirements may vary — for instance, slots may contribute 100% while table games contribute a lesser percentage. Specific contribution rates are detailed in the applicable bonus terms. Bonus funds and real-money funds are tracked separately within your account.
We take bonus abuse seriously. Any attempt to exploit, manipulate, or misuse promotional offers — including the use of multiple accounts, coordinated play, or irregular betting patterns designed to circumvent wagering requirements — may result in the forfeiture of bonus funds and associated winnings, and may lead to account suspension or permanent closure.
8. Inactive and Dormant Accounts
An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve months.
Once an account is classified as inactive, we may apply a monthly administrative fee to the remaining balance, provided we have given you prior notice and made reasonable efforts to contact you using the details on file. If no activity occurs for a further period and the balance reaches zero or is otherwise unclaimed, the account may be classified as dormant and closed in accordance with our regulatory obligations.
You may reactivate your account at any time by contacting our support team, subject to successful identity verification.
9. Game Fairness and RNG Systems
Every game available on our platform operates using a certified Random Number Generator. RNG technology ensures that game outcomes are entirely random, unpredictable, and free from manipulation by either the player or the operator.
Our RNG systems are tested and audited by independent third-party testing agencies. We are committed to providing a fair gaming experience, and the integrity of our games is a fundamental part of our operating principles. Game return-to-player percentages are determined by the software providers and are not altered by us.
No strategy, system, or pattern of play can guarantee a win. All games involve an element of chance, and past results do not influence future outcomes.
10. Prohibited Conduct and Fraudulent Activity
All users must use our platform honestly and in good faith. The following activities are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and permanent exclusion from our services.
- Using automated software, bots, or scripts to interact with our platform
- Colluding with other players to gain an unfair advantage
- Engaging in money laundering or any form of financial fraud
- Providing false or misleading information during registration or verification
- Opening multiple accounts under different identities
- Exploiting technical errors or software bugs for personal gain
- Chargebacks or payment disputes made in bad faith
We employ advanced fraud detection systems and work closely with regulatory bodies and law enforcement agencies. Where we identify suspicious activity, we are obligated to report it to the relevant authorities.
11. Responsible Gambling and Self-Exclusion
Gambling should always be enjoyable and never a source of financial distress. We are committed to promoting responsible gambling and providing tools that help you stay in control of your activity.
Our platform offers a range of responsible gambling features, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools through your account settings at any time. Self-exclusion allows you to block access to your account for a defined period or permanently, and during this time we will make all reasonable efforts to prevent marketing communications from reaching you.
If you are concerned about your gambling habits, we encourage you to seek support. In the United Kingdom, you can contact GamCare on 0808 8020 133 or visit the National Gambling Helpline. You may also register with GAMSTOP to self-exclude from all licensed online gambling operators in Great Britain.
12. Complaints and Dispute Resolution
We take all complaints seriously. If you are dissatisfied with any aspect of our service, we encourage you to contact our support team in the first instance so that we can attempt to resolve the matter directly.
Upon receiving a complaint, we will acknowledge it promptly and aim to provide a resolution within a reasonable timeframe. If we are unable to resolve your complaint to your satisfaction through our internal process, you have the right to escalate the matter to an independent alternative dispute resolution provider. Details of the applicable ADR body will be provided upon request or when our internal process has been exhausted.
All complaints should include your account details, a clear description of the issue, and any supporting evidence you consider relevant.
13. Intellectual Property Rights
All content on our platform — including but not limited to text, graphics, logos, software, game interfaces, and audiovisual elements — is protected by intellectual property laws. This content is either owned by us or licensed to us by third-party providers.
You may not copy, reproduce, distribute, modify, or create derivative works from any part of our platform without our prior written consent. Use of our services does not grant you any ownership rights over any intellectual property associated with Donbet.
Our brand name, trademarks, and logos may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among users.
14. Anti-Money Laundering Policy
We maintain strict anti-money laundering procedures in line with our licensing requirements and applicable legislation. These procedures are designed to prevent our platform from being used for the purposes of money laundering, terrorist financing, or other financial crimes.
As part of our AML obligations, we may carry out enhanced due diligence checks on your account. This can include verifying the source of deposited funds, requesting additional documentation, and monitoring transaction patterns for unusual activity. We reserve the right to suspend or close any account where we have reasonable grounds to suspect involvement in money laundering or related criminal activity.
Suspicious transactions are reported to the relevant financial intelligence unit. We cooperate fully with law enforcement authorities in connection with any investigation relating to money laundering or financial crime.
15. Voluntary Account Closure
You may close your account at any time by contacting our support team. Before closure, you must withdraw any remaining balance in your account, provided all wagering requirements and verification obligations have been met.
Closing your account does not relieve you of any outstanding obligations. Any pending bets at the time of your closure request will be settled according to the normal course of play, and the resulting balance will be made available for withdrawal. Once your account is closed, you will no longer be able to access your account history or transaction records through the platform.
If you wish to close your account due to gambling-related concerns, please let us know so that we can apply the appropriate responsible gambling measures, including self-exclusion if requested.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, where our licence is held. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by the applicable laws of your country of residence.
Nothing in these terms affects your statutory rights as a consumer. Where local consumer protection laws in your jurisdiction provide a higher standard of protection, those laws shall apply to the extent required. We encourage all users to familiarise themselves with the gambling regulations applicable in their own country.
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Donbet is committed to responsible gambling. Our services are intended for individuals aged 18 and over only. Gambling can be addictive — please play responsibly and within your means. If you feel that gambling is affecting your life negatively, help is available. In the United Kingdom, contact GamCare on 0808 8020 133 or register with GAMSTOP to self-exclude from all UK-licensed online gambling sites. Remember: when the fun stops, stop.
